Medical Spas
Running a successful med spa is about more than great treatments — it’s about delivering a smooth, high-touch experience before, during, and after every appointment. From consultations to follow-ups, Customer Rocket helps medical spa teams centralise communication, improve lead response times, and keep clients coming back.
With built-in automation, a unified inbox, and smart client tracking, your front desk will spend less time juggling messages and more time creating exceptional client experiences. Whether you offer injectables, facials, laser treatments, or wellness services, Customer Rocket helps you stay fully booked and effortlessly connected.
Turn Consultations Into Clients With Smart Follow-Up Sequences
Many med spas lose potential clients because of slow or inconsistent follow-up. Someone inquires about a treatment, but you’re busy with another appointment. By the time you respond, they’ve booked elsewhere. Customer Rocket solves this by triggering instant, personalised responses that keep your spa top of mind — and get clients on the calendar faster.
For example, a lead who fills out a contact form automatically receives a welcome text, service menu, and a link to book a consultation. Haven’t heard back in 24 hours? A gentle reminder goes out. After their first visit, they get a thank-you message, care tips, and an invitation to rebook.
You can also set up sequences for treatment-specific follow-ups. For Botox clients, you might send a reminder for touch-ups in three months. For facial packages, you can promote upgrade options between visits. With Customer Rocket, every outreach feels timely and personalised — without anyone on your team needing to remember a thing.
This kind of automation not only fills your calendar but strengthens client loyalty by showing consistent care and attention.
Manage Every Message, Booking, and Follow-Up in One Inbox
Med spa teams juggle dozens of touchpoints each day — Instagram DMs, website inquiries, calls, texts, confirmations, and reschedules. Without a streamlined system, it’s easy to miss a message or double-book a slot. Customer Rocket’s unified inbox gives your team a complete view of every conversation, across every channel, all in one place.
New inquiries are tagged and routed automatically. You can see who’s inquiring, what they’re interested in, and who on your team is handling it — with real-time status updates and reminders. View unread or unanswered messages instantly and never let a hot lead go cold.
Plus, if you offer recurring treatments, you can use tags and filters to identify clients due for a revisit. Want to send a special offer to all your injectable clients who haven’t booked in the past 60 days? Do it in seconds.
Team collaboration becomes effortless, and client history stays organised. Whether a client calls, texts, or replies to a campaign — your front desk will always know exactly what to say next.
Promote Treatments, Fill Your Calendar, and Stay Top of Mind
Med spa clients respond best to timely, targeted messaging. Whether it’s a flash sale on filler, a seasonal skincare promo, or a reminder about booking before the holidays, Customer Rocket helps you craft and deliver campaigns that get results — without sounding generic or spammy.
Launch initial-message campaigns to promote new services. Run drip campaigns that educate clients on the benefits of multiple sessions. Follow up automatically with no-shows or consultation leads. You can even test different messages (A/B testing) to see which offers or tones perform best — and refine accordingly.
Every campaign can be filtered by client interest, treatment history, or booking behaviour. Want to send a laser promotion only to past laser clients? Or offer a Botox bonus to everyone who booked in the last 90 days? With Customer Rocket, segmentation is easy and powerful.
And because our system also tracks opt-outs and replies, you’ll maintain compliance while fine-tuning your message for optimal engagement. Your team stays proactive without lifting a finger — and your spa stays full with clients who feel seen and cared for.