Home Services
Whether you’re running an HVAC service, electrical contracting business, pest control company, or a team of landscapers, your success depends on how quickly and efficiently you respond to leads and manage jobs. In the competitive world of home services, your communication process can either help you scale or hold you back. Customer Rocket offers a complete solution designed to help you centralise messages, convert leads faster, and build lasting customer relationships — without the hassle of switching between multiple apps or tools.
With our all-in-one CRM, intuitive inbox, and automated messaging system, home service professionals can now focus more on delivering great service and less on chasing down prospects or missing follow-ups. From first contact to completed job, Customer Rocket helps you stay in control of every touchpoint — giving your business a modern, efficient edge.
Respond Faster, Follow Up Automatically, and Convert More Leads
In the home services industry, every minute counts. Whether it’s a leaky pipe, a faulty AC unit, or an urgent pest issue — customers want help fast. If your business doesn’t respond quickly, they’ll call someone else. That’s why Customer Rocket is designed to help you react instantly and stay top-of-mind with every lead that enters your pipeline.
Using smart automation, you can set up custom sequences to respond to inquiries with personalised messages the moment they arrive. Whether it’s via text or email, your prospects will hear from you before your competition even picks up the phone. Our system also allows you to segment leads by service type, urgency, or location — making it easy to follow up with the right message at the right time.
No more relying on memory or sticky notes to remember who to call back. Customer Rocket keeps every lead warm with scheduled reminders, drip campaigns, and auto-responses. You can even set different follow-up sequences based on whether a lead asked for an estimate, missed a call, or needs rescheduling.
The result? More booked jobs, fewer lost opportunities, and a consistent, professional customer experience — every time.
Organise Your Entire Communication Workflow in One Central Inbox
Juggling texts, calls, voicemails, Facebook messages, and emails can easily become a full-time job — especially when your field team is out servicing clients and your office is managing bookings. Customer Rocket’s centralised inbox gives your entire team one shared view of every conversation, so nothing gets missed, and no lead is ever left waiting.
From the moment a customer sends a message, it’s logged, tracked, and assigned to the right person. You can tag team members, escalate high-priority requests, and even track which technician or sales rep is managing the conversation. Everything is recorded, so there’s full context for every client, every time.
The inbox also includes filters to help you sort by unread, unanswered, or hot leads. Need to find messages related to estimates sent last week? It’s just a click away. You’ll spend less time digging through message threads and more time closing deals.
And because Customer Rocket syncs across devices, your field techs and back-office staff stay in sync too. Technicians can update job statuses on the go, send follow-up texts before leaving a site, and check customer notes in real time — all within the app.
Ultimately, the inbox isn’t just a place to manage communication — it’s a tool to increase transparency, accountability, and team coordination across your business.
Track Every Job, Keep Customers Informed, and Build Loyalty
Managing job statuses, technician dispatch, and customer communication used to be done with spreadsheets, whiteboards, or a patchwork of software tools. But with Customer Rocket, your entire workflow lives in one place — with full visibility from quote to completion.
You can assign status tags like “Estimate Sent,” “Waiting on Reply,” “Job Scheduled,” or “Follow-Up Needed,” so your team always knows where things stand. Automated updates let customers know when a technician is en route, when their job is scheduled, or when they can expect an invoice — reducing no-shows and misunderstandings.
Need to update multiple clients at once due to a schedule change or weather delay? Bulk messaging tools make that simple and fast. And with drip sequences, you can continue to stay in touch with past clients — asking for reviews, offering seasonal checkups, or reminding them about annual maintenance.
Customer Rocket also logs every interaction, so you’ll have a full history for every client. That means your future communications can be more personal, and your service more consistent.
The more informed your customers feel, the more likely they are to refer your business and return the next time they need help. And with Customer Rocket, that kind of loyalty becomes built into your process.